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Our Services

Pangolin Ventures LLP

Privacy Policy

 

Introduction This Privacy Policy describes how and its affiliates (collectively " Pangolin Ventures LLP, we, our, us") collect, use, share, protect or otherwise process your information/
personal data through our website PangolinVenturesLLP.com (hereinafter referred to as Platform).
Please note that you may be able to browse certain sections of the Platform without
registering with us.We do not offer any product/service under this Platform outside India
and your personal data will primarily be stored and processed in India. By visiting this
Platform, providing your information or availing any product/service offered on the
Platform, you expressly agree to be bound by the terms and conditions of this Privacy
Policy, the Terms of Use and the applicable service/product terms and conditions, and
agree to be governed by the laws of India including but not limited to the laws applicable
to data protection and privacy. If you do not agree please do not use or access our
Platform.Collection-We collect your personal data when you use our Platform, services
or otherwise interact with us during the course of our relationship.and related
information provided from time to time. Some of the information that we may collect
includes but is not limited to personal data / information provided to us during signup/
registering or using our Platform such as name, date of birth, address,
telephone/mobile number, email IDand/or any such information shared as proof of
identity or address. Some of the sensitive personal data may be collected with your
consent, such as your bank account or credit or debit card or other payment instrument
information or biometric information such as your facial features or physiological
information (in order to enable use of certain features when opted for, available on the
Platform) etc all of the above being in accordance with applicable law(s) You always
have the option to not provide information, by choosing not to use a particular service or
feature on the Platform. We may track your behaviour, preferences, and other
information that you choose to provide on our Platform. This information is compiled and
analysed on an aggregated basis. We will also collect your information related to your
transactions on Platform and such third-party business partner platforms. When such a
third-party business partner collects your personal data directly from you, you will be
governed by their privacy policies. We shall not be responsible for the thirdparty
business partner’s privacy practices or the content of their privacy policies, and we
request you to read their privacy policies prior to disclosing any information. If you
receive an email, a call from a person/association claiming to be seeking any personal
data like debit/credit card PIN, net-banking or mobile banking password, we request you
to never provide such information. If you have already revealed such information, report
it immediately to an appropriate law enforcement agency.Usage- We use personal data
to provide the services you request. To the extent we use your personal data to market
to you, we will provide you the ability to opt-out of such uses. We use your personal data
to assist sellers and business partners 1 in handling and fulfilling orders; enhancing
customer experience; to resolve disputes; troubleshoot problems; inform you about
online and offline offers, products, services, and updates; customise your experience;
detect and protect us against error, fraud and other criminal activity; enforce our terms
and conditions; conduct marketing research, analysis and surveys; and as otherwise
described to you at the time of collection of information. You understand that your
access to these products/services may be affected in the event permission is not
provided to us.Sharing- We may share your personal data internally within our group
entities, our other corporate entities, and affiliates to provide you access to the services
and products offered by them. These entities and affiliates may market to you as a
result of such sharing unless you explicitly opt-out. We may disclose personal data to
third parties such as sellers, business partners, third party service providers including
logistics partners, prepaid payment instrument issuers, third-party reward programs and
other payment opted by you. These disclosure may be required for us to provide you
access to our services and products offered to you, to comply with our legal obligations,
to enforce our user agreement, to facilitate our marketing and advertising activities, to
prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our
services. We may disclose personal and sensitive personal data to government
agencies or other authorised law enforcement agencies if required to do so by law or in
the good faith belief that such disclosure is reasonably necessary to respond to
subpoenas, court orders, or other legal process. We may disclose personal data to law
enforcement offices, third party rights owners, or others in the good faith belief that such
disclosure is reasonably necessary to: enforce our Terms of Use or Privacy Policy;
respond to claims that an advertisement, posting or other content violates the rights of a
third party; or protect the rights, property or personal safety of our users or the general
public.Security Precautions- To protect your personal data from unauthorised access or
disclosure, loss or misuse we adopt reasonable security practices and procedures.
Once your information is in our possession or whenever you access your account
information, we adhere to our security guidelines to protect it against unauthorised
access and offer the use of a secure server. However, the transmission of information is
not completely secure for reasons beyond our control. By using the Platform, the users
accept the security implications of data transmission over the internet and the World
Wide Web which cannot always be guaranteed as completely secure, and therefore,
there would always remain certain inherent risks regarding use of the Platform. Users
are responsible for ensuring the protection of login and password records for their
account.Data Deletion and Retention- You have an option to delete your account by
visiting your profile and settings on our Platform , this action would result in you losing
all information related to your account. You may also write to us at the contact
information provided below to assist you with these requests. We may in event of any
pending grievance, claims, pending shipments or any other services we may refuse or
delay deletion of the account. Once the account is deleted, you will lose access to the
account. We retain your personal data information for a period no longer than is
required for the purpose for which it was collected or as required under any applicable
law. However, we may retain data related to 2 you if we believe it may be necessary to
prevent fraud or future abuse or for other legitimate purposes. We may continue to
retain your data in anonymised form for analytical and research purposes.Your Rights-
You may access, rectify, and update your personal data directly through the
functionalities provided on the Platform. Consent- By visiting our Platform or by
providing your information, you consent to the collection, use, storage, disclosure and
otherwise processing of your information on the Platform in accordance with this Privacy
Policy. If you disclose to us any personal data relating to other people, you represent
that you have the authority to do so and permit us to use the information in accordance
with this Privacy Policy. You, while providing your personal data over the Platform or any
partner platforms or establishments, consent to us (including our other corporate
entities, affiliates, lending partners, technology partners, marketing channels, business
partners and other third parties) to contact you through SMS, instant messaging apps,
call and/or e-mail for the purposes specified in this Privacy Policy. You have an option to
withdraw your consent that you have already provided by writing to the Grievance
Officer at the contact information provided below. Please mention “Withdrawal of
consent for processing personal data” in your subject line of your communication. We
may verify such requests before acting on our request. However, please note that your
withdrawal of consent will not be retrospective and will be in accordance with the Terms
of Use, this Privacy Policy, and applicable laws. In the event you withdraw consent given
to us under this Privacy Policy, we reserve the right to restrict or deny the provision of
our services for which we consider such information to be necessary. Changes to this
Privacy Policy- Please check our Privacy Policy periodically for changes. We may
update this Privacy Policy to reflect changes to our information practices. We may alert /
notify you about the significant changes to the Privacy Policy, in the manner as may be
required under applicable laws

 


Terms & Conditions

This document is an electronic record in terms of Information Technology Act, 2000 and
rules there under as applicable and the amended provisions pertaining to electronic
records in various statutes as amended by the Information Technology Act, 2000. This
electronic record is generated by a computer system and does not require any physical
or digital signatures. This document is published in accordance with the provisions of
Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that
require publishing the rules and regulations, privacy policy and Terms of Use for access
or usage of domain name [PangolinVenturesLLP.com] (“Website”), including the related mobile
site and mobile application (hereinafter 3 referred to as “Platform”). The Platform is
owned by (Pangolin Ventures LLP), a company incorporated under the Companies
Act, 1956 with its registered office at (Enter Address) (hereinafter referred to as
"Platform Owner", “we”, “us”, “our”). Your use of the Platform and services and tools are
governed by the following terms and conditions ("Terms of Use") as applicable to the
Platform including the applicable policies which are incorporated herein by way of
reference. If You transact on the Platform, You shall be subject to the policies that are
applicable to the Platform for such transaction. By mere use of the Platform, You shall
be contracting with the Platform Owner and these terms and conditions including the
policies constitute Your binding obligations, with Platform Owner. These Terms of Use
relate to your use of our website, goods (as applicable) or services (as applicable)
(collectively, “Services”). Any terms and conditions proposed by You which are in
addition to or which conflict with these Terms of Use are expressly rejected by the
Platform Owner and shall be of no force or effect. These Terms of Use can be modified
at any time without assigning any reason. It is your responsibility to periodically review
these Terms of Use to stay informed of updates. For the purpose of these Terms of
Use, wherever the context so requires "you", “your” or "user" shall mean any natural or
legal person who has agreed to become a user/buyer on the Platform. ACCESSING,
BROWSING OR OTHERWISE USING THE PLATFORM INDICATES YOUR
AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS OF
USE, SO PLEASE READ THE TERMS OF USE CAREFULLY BEFORE PROCEEDING.
The use of Platform and/or availing of our Services is subject to the following Terms of
Use: To access and use the Services, you agree to provide true, accurate and complete
information to us during and after registration, and you shall be responsible for all acts
done through the use of your registered account on the Platform. Neither we nor any
third parties provide any warranty or guarantee as to the accuracy, timeliness,
performance, completeness or suitability of the information and materials offered on this
website or through the Services, for any specific purpose. You acknowledge that such
information and materials may contain inaccuracies or errors and we expressly exclude
liability for any such inaccuracies or errors to the fullest extent permitted by law. Your
use of our Services and the Platform is solely and entirely at your own risk and
discretion for which we shall not be liable to you in any manner. You are required to
independently assess and ensure that the Services meet your requirements. The
contents of the Platform and the Services are proprietary to us and are licensed to us.
You will not have any authority to claim any intellectual property rights, title, or interest in
its contents. The contents includes and is not limited to the design, layout, look and
graphics. You acknowledge that unauthorized use of the Platform and/or the Services
may lead to action against you as per these Terms of Use and/or applicable laws. You
agree to pay us the charges associated with availing the Services. You agree not to use
the Platform and/ or Services for any purpose that is unlawful, illegal or 4 forbidden by
these Terms, or Indian or local laws that might apply to you. You agree and
acknowledge that website and the Services may contain links to other third party
websites. On accessing these links, you will be governed by the terms of use, privacy
policy and such other policies of such third party websites. These links are provided for
your convenience for provide further information. You understand that upon initiating a
transaction for availing the Services you are entering into a legally binding and
enforceable contract with the Platform Owner for the Services. You shall indemnify and
hold harmless Platform Owner, its affiliates, group companies (as applicable) and their
respective officers, directors, agents, and employees, from any claim or demand, or
actions including reasonable attorneys’ fees, made by any third party or penalty imposed
due to or arising out of Your breach of this Terms of Use, privacy Policy and other
Policies, or Your violation of any law, rules or regulations or the rights (including
infringement of intellectual property rights) of a third party. In no event will the Platform
Owner be liable for any indirect, consequential, incidental, special or punitive damages,
including without limitation damages for loss of profits or revenues, business
interruption, loss of business opportunities, loss of data or loss of other economic
interests, whether in contract, negligence, tort or otherwise, arising from the use of or
inability to use the Services, however caused and whether arising in contract, tort,
negligence, warranty or otherwise, exceed the amount paid by You for using the
Services giving rise to the cause of action or Rupees One Hundred (Rs. 100) whichever
is less Notwithstanding anything contained in these Terms of Use, the parties shall not
be liable for any failure to perform an obligation under these Terms if performance is
prevented or delayed by a force majeure event. These Terms and any dispute or claim
relating to it, or its enforceability, shall be governed by and construed in accordance with
the laws of India. All disputes arising out of or in connection with these Terms shall be
subject to the exclusive jurisdiction of the courts in (Bengaluru Karnataka) All concerns or
communications relating to these Terms must be communicated to us using the contact
information provided on this website.

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Return and refund policy

We don't have any kind of return as we deal with the service 

If in any circumstances the refund is approved then the amount will be credited to the original payment method with in 7 working days

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+919840099541

shravan.subramanyam@pangolinventures.in

Bengaluru, Karnataka, India

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